Please also make certain that any splitter or amplifiers you may have are in good, working condition. X1 Box stuck on PST RDK-03004 ON Tv. here it is 5/18/2020 I am having this issue at least once a day! Just being home with nothing to do and now no cable is nuts. Having the cable box reach the inititial contact with xfinity. @Rustyben  - if you read my post - I have done more than the thing listed in your referenced link. I have been in contact with the customer service department for the past week with no resolution. He can't do what he wants without his internet. Change Meta Description to “Learn how to setup and troubleshoot Cox TV picture and audio issues, from running channel scans to fixing audio issues to resetting your cable receiver. This is not a cable issue (cables are tight and were swap-checked), this is not a hardware issue (happens on all of my boxes at different times, and happens to other users even after hardware replacement),, this has not been remedied by a signal refresh, this is most obviously a software issue as it started happening recently to multiple users. The error message comes back a few days later. This issue is an intermittent issue. Plugged in the the cable directly from my Comcast riouter...still no joy...yes the cable is good. Be sure to finger-tighten all cables coming from the wall, mini box, splitter, TV and other devices. This was the week that the fix was to be released, I’m waiting until Friday to see if the problem gets resolved. Other users have timed the problem, hence the 10 mintues every 2 hours cited. Fingers still crossed! Thank you. DVR recordings as well as Netflix, Hulu and other internet apps continually flake out. Cox Media, Inc. Cox Enterprises Follow Us. It started again about 3 weeks ago, Today alone it has gone out 7 times. This time I waited five minutes (had to watch the commercials, HA painful!) I suspect for our system it may be that I had a box in a sare BR but no longer needed so returned box to Comcast. What can you do to fix this? so that isn't the answer. I probably just jinxed us for tonight though! This has happen a couple times to us too. It does not make sense. Rebooting every hour is unreasonable. In fact, the only things hooked to the TV are the XB and a sound bar. We have yet another tech coming out tomorrow. I can only watch the QVC and JTV channels. No other channels work. Maybe Comcast is doesn't want us to find the error or the support staff is smart enough to find the answer. What does the "CASt" code mean? Yesterday and today I restarted the tv box which didn't clear it;  and then did a system refresh. A fix will be rolled out over this weekend. 16 Power lines An outside antenna system should not be located in the vicinity of overhead power lines or where it can fall into such power lines or circuits. Hour later, error popped up.......waited 10 minutes.....went away again. Going to be swapping mine after asking how to fully reset and remove my data from it. This has been happening for about three days. Does this happen at the same time on all your x1 set top boxes? On the MoCA ™ enabled 4742HDC, the MoCA connection enables an IP LAN connection over coaxial cable, which minimizes the need for new wiring in the home. Whatever firmware fix was referenced under 'best answer' needs to happen again - location south florida. That was causing varous issues with tv boxes. The TV box should restart the download. Please report back at the end of next week if you continue to experience this issue. However, I gave up trying to activate the 3rd box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Theres a headset hookup and a cable box hooked up to the XB. I am getting error code RDK-03033 every two hours, about 10 minutes before the hour (like 9:50, 11:50, etc.). There are several reports of this on this forum, and elsewhere. Our issue began after we upgraded to the 1Gig internet service. I will watch for the firmware update. We have made sure the cable connections are good,  done TV box restarts and system refreshes, and sometimes just waited. Thank God for Xfinity stream on my Roku... You can check the levels on your modem, it’s possible it could be something with interior wiring/splitters etc, something the tech will have to troubleshoot. Just curious. The video just locks up and the cable box needs to be restarted. As another customer said, one tech comes out and doers something. It will not accept commands form your website. As a starting point, please unplug power to the cable box, for a minimum of 5 minutes replug, wait 5 more for it to start back up, and let me know how it looks from there. We sincerely apologize for the inconvenience that you are experiencing. I've had every box in my house replaced more than once. Wanted to know what is being done about the RDK-03033 code that is still happening a month later? NO - the issue has NOT been resolved. It started 2 years ago on hot days. You can also try with the Volume buttons. When the next tech comes out they remove what ever was put there last and put something completely new in somewhere else. Could be a signal leak. recent X1 software update shuts down X1 for 10 minutes every 2 hours. The issue is intermittent. In the last two weeks, I've had 2 techs but noone comes inside because of Covid (Which I understand). This has not been resolved as of today. my post above on 6/26 has a link for a user that wanted info on the error number but only wanted official Comcast assistance. Over the past week, my X1s (both the DVR and two non-DVR boxes) stop responding for several minutes every few hours. I have been having this same issue with my tv boxes as well. wait 60 – 90 seconds, and re-insert power plug.it may take up to 5 minutes for the box to reset. Also, intermittantly, in between these disruptions, the show/recording freezes, and the following error message is displayed, "Please try again...we're having some trouble on our end...XRE-03061." describe your in-home wiring (cabling/splitters/amps). It's not likely it's the same issue since  yours began a couple of months ago.... Ha, My box has been doing the same thing. We've been able to use the box for two days now with no lockups or rdk-03033 errors. Get help today. The on-line chat had no next options and I have not seen any solutions in the forum. Then reboot the 9865 HDC DVR after waiting for 30-60 seconds after disconnecting power. I wasn't gettin a channel tht I wanted so I tried rebooting my box n it's not allowing me to watch tv anymore COX … Cox Universal Remote Codes For TV Read More » I have done restarts and unplugged the cable box and called to report this error and got a system restart from Comcast. code means the server can't be found by the set top box. At this point not sure what to do next. Please give an official reply. Problem came back the next night when watching DVR program. However, this error continues. They just give you the standard answer for any problem, get you off the phone & on to the next call. Ask Your Own TV Question System refreshes, box refreshes, today - replacing all cables, and the x1 box itself did NOT fix it. The coax cable from the wall should be secured in the Cable from Wall port on the back of the mini box. The Cable Connection Reset Tool sends a refresh and reboot signal that … Is Comcast working a software fix for this problem? I do not know where you did the system update to resolve the issue but it did not work in my area. cox mini-box trouble shooting 04/19/2016 at times, it may be required to reset the cable box in order to restore service, or resolve issues. Monday, February 22nd, 2021: Spectrum customers in Texas, Kentucky and Southern Ohio are experiencing service interruptions related to winter weather … View and Download COX Mini box user manual online. Any similarity to what you are seeing? Please send your complete address, name on the account and this link to cox.help@cox.com. The setting remains 'on' on my dvr. I was watching tv last night with my new hd cable box and it suddenly turned off and the cable box said Er01. We can assist with solving the most frequently encountered issues including, programming your remote control, scheduling your Contour DVR or refreshing your cable boxes or CableCards. The video just locks up and the cable box needs to be restarted. Well, it's June 20 and I get this error and have non-functional service at least 4 times a day, EVERY day. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Afraid it would seem that no one from Comcast monitors the forum. TV displays "We're having trouble connecting to the internet," error code RDK-03033. In my case, I had to plug in the t.v. Thanks Since I moved my daily reboot to noon-2pm - I can check in the afternoon to see if my tv box is working - inevitably am getting the same set of errors including the rdk-03033. Get Help and Support for setting up or troubleshooting your Cox Advanced TV and Contour TV service. It's the connection between the box & Comcast servers. That's when I started seeing issues with the tv box (not DVR in another room) - and with my new tv box installed yesterday, cannot watch more than 2-4 minutes with out freeze, rdk error and other errors depending on which buttons I hit on the remote to try and unfreeze. Waqas1, thanks for the update. - 3199633 I'm a first time user of the forum, so I was wondering if somebody from Xfinity monitors these message boards and provide feedback? Since it comes and goes, see if there’s any splitters that you can remove to help your signal levels. Bottom line, we should not have to reboot our system every couple of hours to deal with this. Last year, we had 4 tech vans here at once. Join. Xfinity is a trading name of Comcast Cable Communications which is the largest ISP in the USA. If your device goes off, it means you got the correct code. I have a Tech coming out on Saturday so will let you know if anything changes. I followed the instructions to reboot the box but it wont even turn off so it cant reboot. The issue (RDK-03033) has been identified and should be resolved during our next firmware release happening next week. And it's happening so frequently including picture freeze;  for all purposes I have no service on that tv. I have been these errors & have noticed that the port that my Comcast box is connecting to is not lit so there isn't a network connection to Comcast. "Please tighten your cable connections  then restart your TV Box, which can often fix common issues.". Enter the correct 3-digit code for your Cable box brand. Yesterday my tv broke i though it was caused by a dead fuse so i took off the extension cord and plugged it in a different outlet and i found out my tv was not broken but the cable box broke witch is a Comcast box. I have told them about the error, and they seemed confused as to what the error code means. Cox Cable problems can and will arrive at the worst possible time. Troubleshoot your XFINITY On Demand issue from a list of common error codes. Mainly the Cannot tune to channel. Last night while watching Netflix - I lost connection to the program and it kicked me out twice - I have powered off for 10 sec and plugged it back in - I have reset the box from the Xi app until I am blue in the face - This is getting ANNOYING!!!!!!!!!!!!!!!!! The cables are what came with the XB, and it hooked directly to the TV. Since then - we had one lockup, which I was able to recover from since the box allowed me to say 'help restart tv box'. Anyone know what this means or how to fix it? It is annoying and customers should not be dealing with it this long for what they pay. The tech came.. and said he needed to add a MOCA Filter. lasts from 15 min to several hours. Will unmark if there is  confirmation that the latest firmware update did not resolve this**. Not to mention my 4 year old Autistic child NEEDS his ipad. I know you guys are "experts" but you need to check out any suggestion from anyone! Resolution? "Advanced" technical support called me saying that I have good signals. Restarting the box works, temporarily, but obviously that cannot and should be done multiple times per day. We too have been experiencing issues with "intermittent" RDK-03033 Connection Issues. For the last few days, when trying to change channels, we receive a RDK-03033 error message. I would have just disconnected the line but I do not have the proper cap to install on the power booster to insure no line leakage......hence the need for a tech to come out. Nope. Checking all the connections caused no improvement. It has not been fixed yet!! It goes away but then comes back again. Reviewing my notes - the problem started earlier in the week after there was a neighborhood outage of about an hour due to some kind of system maintenance. House is new to us so can't verify if bedroom cable receptacle is connected to outside terminal. I have yet to see an Official Comcast Employee acknowlege this issue. Did you check - did it make a difference for you? I’m having the same problems. Also, have troed reset of main box and restafrt of entire system, works everywhere except the main box. All this with no help. 1 Welcome The Cisco ® Explorer 4700 Family High-Defi nition Cable Set-Tops with Multi-Stream CableCARD™ (M-Card™) Interface provide high-defi nition (HD) capability and broadband digital video services. Meanwhile, he had me go into settings, preferences, general, prefer best available resolution - and turn it to 'off' on the affected tv box (I only have one). We have noticed the errors happen most often in the late afternoon and early evening. This is more than a minor inconvenience, it's a major service fail. Over the past week we have also started to get this error / issue often. Uplugged cable box for 30 seconds and repowered, Source Connection (Overhang Cable, underground cable, etc...), NOAA Weather Data (precipitation by Geo-Loc). All plugs and wires have checked and double checked, yet in continues. The remote codes have been listed earlier on this article. Yup. I have swapped out cables and restarted my cable box. Once it is locked up due to DVR powered on prior to or at same time, there is a front display code: "Er:21". Did the MOCA filter resolve the error? Finally on Tuesday, I chatted with a competent tech on xfinity chat who determined that on 6/18 there was a patch that forced 'use highest resolution' on preferences to be yes. All TV 4 digit codes are listed below for use with all TV brands with a COX remote. It becomes questionable to pay the monthly fees for a luxury. The box functions like normal but a few days later the error message re-appears. ( In other words, booting up to the point that the correct time shows on the cable box). The the error went away. What should i tell the xfinity tech to look for when he comes here? If I can escalate this issue, I would. Having the same problem today. Off to check the settings, thanks for the info. Mine started doing again last week so once again I guess I need a new doo hicky. They are dispatching a tech is there anything I should tell the tech in particular? So software does get updated in the boxes. So that couldn't be the problem. Everytime I check the app it stated that service shows NO Errors. My cable box is back online. What link are you talking about?? Restting Netflix doesn't seem to help either. Now last night we were able to watch multiple DVR shows with no issue. I 'spoke' too soon. If not, try the next code. I plugged in another good network cable...no joy. Any ideas would be appreciated. Fingers crossed. No change to anything and cannot get beyond annoying chat, And Comcast is silent......beginning to think that they messed up in some way....probably some system update since this came on pretty suddenly. About a week ago, we started getting three or four cable box crashes a day. This happens from zero to a dozen times in between the aforementioned disruptions. I have rebooted the cable box and re-seated the cables. To control your TV with your COX remote control, here are the remote codes to control all TVs including LG, Toshiba, Sanyo, Samsung, LG, Vizio, Sony and more. Product Support Contact Us Find a Cox Store About Us. We are having the same issue. mini box tv accessories pdf manual download. can i still hook up cable?My coax cable snapped off the back of my tv. The only thing about it is it wont do 4k in 50hz. Due to a remodel, moved my family room TVand cable box to bedroom for a week or so. Thanks, Lisa, Cox Support Forums Moderator The first few months were really bad. E00 This is not an actual error, but indicates normal conditions after initializing the box. Be sure to finger-tighten all cables coming from the wall, mini box, splitter, TV and other devices. Trending Questions My problems began on 6/19. I've tried turning off powersaver (that helped with a similar issue a couple of years ago) but not improvement. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. I am always told that I need to reboot. can someone please assist me at their earliest conveinence. I don't spend that much watching and when I do, I'd like to enjoy the experience. I gave that link since it was requested only official comcast information was wanted. Check for loose connections from the wall to the mini box to make sure they are secure. It locks up my TV for about 10 minutes and then resolves itself--until two hours later it does it again. Only out is complete power down. TV Equipment and DVR Contour Stream Player Full streaming experience: On Demand, voice remote, streaming apps, music and more! All other days are fine. https://www.xfinity.com/support/articles/x1-errorcode-rdk-03033-unable-to-connect-to-xfinity-tv. We just started seeing this on our x1 box earlier in the week. Got kicked off of Netflix a couple of nights  ago about 9 pm and after the second time, just gave up on watch Netflix. I'm told it was an issue with a security update. I've had this issue for over 2 years. I ve had the problem as early as 10 am and well into the evening......Ive checked connections - done a hard (power off) reset - restarted the gateway and restarted the TV  box - nothing helps. The only way to reset the Set Top Box is to remove both the HDMI cable and the IR extension cable (if used). Andrew fyi... my cable modem and internet connection has always been absolutely flawless.. could I have the tech check my internet connection in cable modem as well? This is what were aiming for. The link that was posted goes to some "500 Internal Server Error". We are having the EXACT same issue with the RDK-03033 error. At Cox, we care about the health of our planet as much as you do. City. To recap, we did the following: Although each time the box restarts, it is still crashing 3 to 4 times a day. This error has shown up on my box multiple times. Learn how to resolve common errors with your cable box and the on-screen programming guide with this easy-to-follow article. The system works great for a while then "bang" different TV's in the house start popping up with the error and locking up the TV. **Marking as Best Answer so all customers reporting RDK-03033 will see this message. and the cable box, turn on the t.v. However the line is still hooked up at the outside box. Page 26 Thank you. If you need any additional assistance, please include a link to this forum thread and email us at cox.help@cox.com. OR State. Facebook Twitter How to hack a cisco app ia09 on my cisco Rediff. With out using technical words, that most don’t understand. If you’ve done what you can so far, you’ll probably need a tech out. That error code means at the time it comes up that the signal levels are bad or unusable. can anyone please assist? We have only one box and no splitter in the house. The problem is so ANNOYING and I might not be so angry IF someone from Comcast would talk to us, Have physically powered off box, resets did not work on main box. Then the next tech comes out and says "Oh that's not right" and undoes it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We have two X1 cable boxes in our home, one in the living room and one in a personal bedroom. We will be glad to help. This has been ongoing since the release of X1. X1 Box stuck on PST RDK-03004 ON Tv. There have been no changes to our equipment or setup since it was installed. Learn About Cox Cox Service Areas Careers Contract Positions Newsroom Advertise with us Investor Relations More. Tech at the house? Also Read Viewsonic TV Universal Remote Codes and Setup Guide. Zip Code. But, its been that way since I bought it and I’ve had no problem until a week ago. Explore TV Features Premium Channels HBO Max ™, SHOWTIME ®, STARZ ®, EPIX ® & Cinemax ® Channel Packages NFL RedZone, MLB Extra Innings, Latino, Movies and more! It says sorry we’re having some trouble please tighten your cable connections then restart your tv box , which can often fix the problem . So either they rolled out a 'fix' that brought the issue back  or more likely was not fixed in the first place. They have been in business for more than 50 years and also Accrding to what is happening there needs to e a network connection to access the Guide, update software, & access Netflix ,Hulu, etc. If I am watching TV and decide to look at the guide or change channel - that darn message box pops up and I can't change channels. Have not had it yet. Restart. Program/live TV keeps playing during the dusruption, but no inputs/changes can be made via the remote, so no changing channel, pausing playback, accessing Guide or DVR, or any other services. I don't understand what your saying. I have been able to get to Netflix and start watching shows,  After 10 to 20 minjutes I get an error on the screen and Netflix freezes servcie and TV. This will prevent damage to the video product due to lightning and power line surges. Hopefully this resolves the issue. Hi EminiR2k. He also told me to expect a followup call from level 2 - local team. I am sick and tired of rebooting my X1 box. However, I am still having a tech come out and inspect the situation. except worse. They don't charge me for it but it's always something. I checked my Comcast connections. first, then turn on the cable box, and only after they were connected together I could plug the cable into the wall. Then call again and I am told it is my box they will send me another. from the wall outlet and disconnect the antenna or cable system. MyConnection Cox Stories Multi-Unit Buildings Companies. My internet connection is great...working fine. Was this answer helpful? On the phone with technical support for nearly one hour last night they sent all kinds of signals and it was still stuck on PST. The "My Account" app still thinks everything is fine and there are no outages. This change did not make a difference in our services. This issue has been raised multiple times since March and no help other than to point toward the usual restart, connection suggestions found on line and on the app. Can you help to find a resolution to this? Join Yahoo Answers and get 100 points today. Thank you Andrew. Contour TV Full TV experience: live & On Demand, voice remote, streaming apps and more! - 3334164 I have been on with Tech support multiple times and all they do is say reboot. No signal. Hooked up box to cable outlet, turned it on, got the boot message and then went to "CASt" message. Please check to ensure that all cables are tightly secured and free of damage. I did the following: Checked my network cable & it is functioning fine. Other boxes in home work fine. Code RDK-03036 should a update fix it? Yup. Is this a company wide problem? Why was "advanced technical" support insisting that this no longer an issue when it clearly is? This has gone on for months. I am getting tired of doing power resets to temporarily clear this problem. I was on the phone for couple of hours each time for 3 different days with no success. -Kevin The Cox remote uses 4 digit remote codes. I have done a restart of the system from the X1 app, problem came back an hour later. to reset the mini box: unplug the black power cord from the back of the black mini box. "Please tighten your cable connections then restart your TV Box, which can often fix common issues." The coax cable from the wall should be secured in the Cable from Wall port on the back of the mini box. I don't understand how the customer service representatives can't be aware of this issue and why they don't  know a fix to tell the customers. Create a performance analysis report using the following criteria to determine root cause of RDK-03033 Connection Issues. It happens out of the blue and they have to send a tech out and do some magical repair that leaves me with some new piece of equipment to make it work. Thanks for the answer. New box? Just last week, I upgraded my tv top box, I was able to activated 2 of my boxes but unable to activate the 3rd one. Update clearly didn’t work. Any update?!?!?! Most likely this one has failed since its the main box. Solved: About a week ago, we started getting three or four cable box crashes a day. I would like to suggest that Comcast look into their network on their boxes (internet). Then did a hard restart by disconnecting power for 10 seconds and then powering back up. On a side note when I woke up this morning my cable box was back to normal but this is an intermittent issue. Please let us know what the tech says. My cable box was very slow - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. I've checked the connections and they are all tight. One rep tells me it is being worked on and when I call again they send tech and replace my cables and work on main line and say should be good and it is not fixed. Very interesting! Is this a firmware issue? Verify the cable … Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I get the RDK 3026, XRE 3026, XRE0021, and XRE 3021. LOL. does your internet drop out at the same time? Your cable box should come with insructions on how to "connect" the two units.