By Wayne Risher, Daily Memphian Updated: August 01, 2020 11:23 AM CT | Published: July 30, 2020 2:06 PM CT. A worker at the FedEx Ground Hub in Olive Branch re-tapes a package before it moves through a scanning tunnel at the FedEx … You’ve had my package for over a week now. One of the things that hurts Walmart's new two day free delivery service is that it relies on FedEx for shipping. Useful comments include a description of the problem, city and postal code. @shelby_landis96 @FedEx Well, complaining when I don't get the service I paid for tends to at least get a conversation going and it has. Latest outage, problems and issue reports in Memphis and nearby locations: Latest outage, problems and issue reports in social media. Your customer service is lacking. 1 year ago. Throughout the pandemic, they've consistently the most unreliable delivery carrier, with multiple lost items and false claims of delivery. Late delivery rates reached as high as 18-19% in some markets, per LateShipment.com's data. Reach him at max.garland@commercialappeal.com or 901-529-2651 and on Twitter @MaxGarlandTypes. Feb. 24, 2021, 1:52 a.m. @dramamarc @FedExHelp @FedEx service has been terrible. How convenient for you! This is more snow than the city has received in … Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Federal Express (FedEx) From: Memphis (MEM / KMEM) To: Shreveport (SHV / KSHV) On-Time Performance: 36% of flights : Average Delay: 44 minutes Amazon Prime it is, from now on. i need a black owned shipping serivce ASAP because these yt ones playing with my damn money. @FedEx must have caught the virus from the USPS. Get an iPhone 12 mini + Unlimited Data for $60/mo. UPS expected delivery = wait how is that possible #teambrown. Sounds Dangerous! @FedEx your driver ran through a red light and almost hit my car while I had the green light. Memphis is where a main FedEx hub is located and most packages fly there to be sorted. The classic one is its cleared customs but it's being used as a doorstop in Memphis due to "weather delay" which seems to be the favorite excuse. Thanks @FedEx for losing my new phone and giving me the run around. @ChewyHelp Nothing you can do. iSRS. Now that Baltimore relies on FedEx, UPS, and Amazon for delivery everything, where should the driver park? “Every package that ends up delayed ends up costing them more,” Jindel said. I have tracked my package and it's on "clearance delay" in Memphis, TN. FedEx is having issues since 02:00 AM EST. I went from "out for delivery" on Saturday to "pending"... And days later, I don't have a clue where my stuff is. I believe the USPS’s next day service, with tracking is ~$25.00. @mandypeachee @VictoriasSecret @FedEx Girl they are good about fixing that problem...... had it last year and they sent me all new ones!! At this point I consider the shipment lost. FedEx officials counted 11 national service disruptions during that period, with Express volume being off by up to 40,000 packages daily due to the winter weather conditions, per the report. The two known affected shipping hubs include FedEx facilities in Memphis, Tenn., and Louisville, Ky., according to the CDC. Max Garland covers FedEx, logistics and health care for The Commercial Appeal. Can you please DM me with your name, address, phone number, email address? The delivery service says there is potential for package deliveries to be delayed across the United State; the company has set a delivery commitment of Feb. 17. Here's a look into Memphis' FedEx Cold Chain Center and how it works. Will other carriers step in? Winter weather has created hazardous conditions across the U.S. and caused substantial disruptions at the FedEx Express Hub in Memphis. was able to minimize the amount of vaccines stuck in the company’s network, Your California Privacy Rights/Privacy Policy. And fix your process. During that peak shipping season, FedEx grappled with unprecedented volume while adapting its holiday operations to COVID-19 safety measures. FedEx before the clearance delay had mine slated to be delivered by yesterday late morning but end of the day monday is when the Clearance Delay showed up and now delivery date is pending. Outage History ... ” message ready for another delay excuse right? I am sorry to hear that your package has not been delivered. It is now October 19th and my item is still on "clearance delay". Seriously. Marion, Memphis and Bartlett. The recent winter storms affected carriers more than in past inclement weather events since “the impact was almost nationwide” rather than confined to a few locations, Sridhar said. You know how to deal with the weather. Last Updated 23 seconds ago: Federal Express or FedEx is an American multinational courier delivery services company headquartered in Memphis, Tennessee. Why don't FedEx have people in safety come out and see if the heat and air conditioning unit works properly on each bus I know the name of the gentleman that is over the contract for the bus service I will not hesitate to expose him on social. They do not cost $0.50. USPS, UPS, FedEx, Amazon all of them are trash. https://t.co/7vnSkvqx3r, Hello there, “What we saw in the past week-and-a-half or so, we were pretty much at that performance,” he said. why does every shipping service suck so much? In the car lanes? @ElectRyanDorsey @FedEx Sounds like the Councilmen has identified a problem he needs to address. #********. Hazardous weather is slowing deliveries out of a FedEx facility in Memphis and a UPS facility in Louisville that serve as distribution hubs for the Southeast. My expected delivery date was October 18th. FedEx is shifting gears to help get deliveries of the COVID-19 vaccine around the U.S. back on track after harsh winter weather slowed shipments. Will other carriers step in? If you have any tips or frustrations you wish to share, please leave a message in the comments section! I'm going to guess that this is a Fedex package? I would be happy to look into this for you. I am more than happy to assist you. Fedex promised scheduled delivery on 1/20th but it arrived on 1/25th. You’ve had my package for over a week now. I am expecting a package. I am still waiting and … For U.S. domestic volume, FedEx Express handled more than 3.3 million packages daily on average in its most recently reported quarter. And Fedex uses Memphis as an overnight hub and Indianapolis as a 2-day and Express Saver hub. Broker options. Started a claim nobody responded. The most recent outage reports and issues originated from FedEx Flight Status (with flight tracker and live maps) -- view all flights or track any FedEx flight I paid for overnight express service and 2 days later and you still have no updates! When I called Fedex, I was transferred 3 times and was finally told that my order had been part of a large shipment that was being "looked through" and would be released within 5 days. FedEx Logistics employees moving to work at the new Downtown Memphis headquarters are getting more time to relocate due to the COVID-19 pandemic, the company said Thursday. How about instead you set a flat rate for all shipping and not make any delivery "recommendations". Are you also affected? FedEx delays $300 million in Memphis hub spending. @tedlieu @RichardGrenell USPS has services similar to FedEx and UPS. Here's what it will be used for. In 2014, winter weather disrupted operations and package volume for FedEx’s December-February quarter, taking an estimated $125 million bite out of the company’s operating income, The Commercial Appeal reported then. To keep up with demand, the shipping giant is leveraging its Indianapolis hub, as well as regional hubs in California and New Jersey to reroute vaccine shipments to as many locations as possible. My name is Jose. Guy just stuck the notice in the door and ran. But all my coworkers have received theirs and they were shipped same time and place. This package can lead to job loss and I would have to be deported. In a good location on Democrat right in front of the FedEx hub. Strange that they are stuck here at the SuperHub, & no phone support. Data from another delivery-tracking firm says FedEx Express’ on-time performance was better than 50% but still not as effective as usual. According to ShipMatrix’s data, less than 5% of Ground packages experienced weather-related delays last week. I have a package that shipped on the 12th and still has yet to arrive. Kinda sad but that's a customs thing that FedEx can only even help so much with. The shipping giant issued a statement saying ‘substantial disruptions at the Memphis … As the exporter, you’re responsible for preparing all the customs documentation needed for your international shipment. Move packages or I'm done with your service. @fedex... Mane! “… It’s not a negative for FedEx. I get that there is a pandemic but I am not waiting ELEVEN DAYS with any other carriers for stuff. But it can’t control the weather, and half of its U.S. deliveries were slowed due to the wintry conditions, according to shipping data firm ShipMatrix. Winter weather in other locales led to further delivery delays for customers of FedEx and its competitors. However, Smith said FedEx was able to minimize the amount of vaccines stuck in the company’s network due to its in-house meteorology team’s warnings on the weather. Because they told me to wait. My name is Bianca. Feb 5, 2011 12:46 AM Arrived at FedEx location MEMPHIS, TN Feb 5, 2011 12:26 AM Left FedEx origin facility MEMPHIS, TN Feb 4, 2011 12:20 PM Picked up MEMPHIS, TN Feb 4, 2011 7:32 AM Shipment information sent to FedEx. They abuse the policy by putting their interest before the client. It's the same delay all day. End customers may be more forgiving for the recent stretch of delays, he said, particularly those affected by the winter weather themselves. “We’re trying to get the most critical goods out there, and I promise you, we will get all the packages delivered in time, it’s just going to take probably another day, two days to really dig out from this,” Smith, FedEx Express regional president of the Americas and executive vice president of global support, said Monday. Each day. Looking at 12/14: "Clearance delay - Import. Time to upgrade! Delays are possible for FedEx pickups and deliveries across the U.S. at this time. The company employs 15 meteorologists at its Global Operations Control Center in Memphis, who provide forecasts to help airplanes and trucks avoid potential weather-related slowdowns and keep a particularly trained eye on local weather for the World Hub. A look into FedEx's Cold Chain Center in Memphis. The City of Memphis is cutting trash service but by all means keep giving FedEx, Kroger, Bass Pro and IKEA more tax breaks. RUINED! This Q&A is provided for information only and the answers do not have a contractual value. If you would DM me your name, tracking number, delivery address, phone number, and email address. 2491 Winchester Road, Suite 113, Memphis TN, US 38116----At this airport, it is currently-- -- ----Current Delay … FedEx’s on-time delivery performance over the past week-and-a-half has been “on par with the worst of what we saw in the 2020 holiday season,” said Sri Sridhar, CEO at LateShipment.com, a company that claims delivery refunds and provides analytics for retailers and shippers. @RideMATA why does the 28, an express bus that rushes people to Airways via the interstate, arrive at 6:48 and the 30, which transports people to FedEx, arrives at 7:15? Email us for an answer. The Airport and FedEx had their runways and tarmacs clear on the day of the storm, but the city of Memphis only owns 14 plow trucks total. FedEx is facing delivery delays because of snow at its world hub in Memphis. You can’t attribute it as a problem for the company.”. I would imagine FedEX in Memphis had issues too. There are times that delivery is late, and one of the common reasons for it is clearance procedure. These … FedEx Ground handled an average of more than 12.3 million packages a day. FedEx’s meteorologists were “three-for-three” in predicting the waves of winter weather that hit the Memphis hub last week, Smith said. Please DM your name, address, city, state, zip code, tracking number, phone number, and email address. Everyday they reschedule the delivery only for it to not be delivered on the rescheduled delivery date. Hey @FedEx if you’re going to tell me that I have to be there to sign for my package, how about you give me an accurate delivery date. FedEx Ground has the advantage of being able to make up transit time at multiple points in the delivery process, Sridhar said, while one canceled flight for Express sets back all the packages on the plane. I have three packages, the oldest lost for a month, newest 6 days - all 3 show sitting in MEM waiting for delivery. Contacted customer service gave me standard bullshit response. When will I receive it? “We were able to get those delivered, so you try to prioritize the most urgent stuff first,” he said. Current weather and airport delay conditions for (MEM) Memphis International Airport located in Memphis TN, US Search for an Airport. I waited TWO DAYS for a delivery that required a signature. FedEx includes brokerage with every international shipment, though you can also choose to use your own broker. There was no delay in custom. @FedEx Do I need to fly to Memphis to pick my stuff up? Having not mailed anything in a long while I found that out when I visited. It’s beyond a weather delay at this point. Customer has requested non-express clearance.". Severe weather has the potential to affect the FedEx facility in Memphis and the UPS … And no one that works there can help. @Amazon ended this contract with @fedex, and so far this holiday shipping season, my packages are not making it within a reasonable delivery window somebody needs to get to the table and start talking . No answers to the phone or DMs. MEMPHIS, Tenn. (WMC) - More package delays can be expected from FedEx. Croatoan gone be carved in the hallway somewhere. ? The Airport and FedEx had their runways and tarmacs clear on the day of the storm, but the city of Memphis only owns 14 plow trucks total. They received 6-8 inches on Sunday night/Monday and another 4-6 inches on Wednesday. Your contract with FedEx is delivery Tuesday thru Sat which apparently means you don't think pets eat on Sun and Mondays. They received 6-8 inches on Sunday night/Monday and another 4-6 inches on Wednesday. FedEx Express never closed its World Hub in Memphis hub last week, but the main sorting system in the company’s global network operated in a limited capacity as many snowed-in employees couldn’t get to work. FedEx Express processed many packages during the weekend and added sorting shifts at hubs throughout its network to help reduce the backlog faster. Sridhar estimates the elevated delay rates due to the winter storms will stretch out to at least the end of this week before recovering. Forums; Shop; Toggle Search. FedEx’s immense global shipping network frequently prepares for and adapts to inclement weather. FedEx’s meteorologists were “three-for-three” in predicting the waves of winter weather that hit the Memphis hub last week, Smith said. Our Mother’s Day outing was ruined. Here's what it will be used for. Because I will. You upcharge for higher class service but then don't provide it and just say "sorry!" https://t.co/7vnSkvqx3r FedEx expected delivery + 2 days = delivery date @MayorMemphis @MayorLeeHarris, I know one thang .. @FedEx I better get my package today or we gone have a problem. This is more snow than the city has received in … Required Customs Documentation. Now this won't be here until Tuesday. Will notify shipper to stare insurance claim. Snow in Memphis may delay FedEx package deliveries; USPS suspended in some parts of Mississippi As for delivery of packages and FedEx flights, a … Clearance Delay, or “Package available for clearance” means the package was held for examination and assessment by customs. Scanning and tracking information may also be delayed. FedEx/Customs seems to be the ones trying to rectify the situation and HP told a customer that the "Lawyers were working on it". FedEx said in a statement that third-party data "can vary widely based on the specific markets, customers and shipping lanes they choose for their analyses." 02-06-2011, 09:24 AM. Smith said he was contacted last week by representatives from Le Bonheur Children’s Hospital, St. Jude Children’s Research Hospital and West Cancer Center — all Memphis health care institutions — about needed deliveries. The package could have been missorted and sent in the wrong direction. Avoiding weather delays is also vital for FedEx’s bottom line. FedEx surcharges, capacity constraints persist. Just trying to figure out if it is … In my experience when packages are “pending” it has been because the package was lost/missorted. Memphis is where the main FedEx hub is located and most packages fly there to be sorted. Though FedEx offers a great service, the company is not exempt from customs regulations of a country. MEMPHIS, Tenn. (WKRN) – FedEx Express has announced it is experiencing substantial delays at the Memphis hub due to winter weather. FedEx Express executive Richard Smith has a message for customers antsy about their packages not being delivered yet: Be patient, they’re working on it. Please let us know what issue you are experiencing with FedEx: Thank you for the report! Get your **** together @FedExOffice @FedEx @FedExPolicy it snows and is cold here in Canada constantly, this delay in LA and ME is ridiculous. . They usually will find the package and send it on its way but you should contact the shipper or the courier if you want someone … FedEx outage map with current problems and downtime. I don't need this kinda stress in my life. Imagine being a package handler or delivery driver for FedEx or Amazon and you receive a 100k bonus. What should I do? A White House COVID-19 advisor said last week that about 6 million vaccine doses were delayed last week due to winter storms across the U.S., as FedEx, UPS and health care distributor McKesson struggled to staff their facilities as normal. Losing confidence. The bulk of FedEx’s home deliveries are handled by FedEx Ground. -Jose. Mine left Memphis on 2/5 at 4:05 PM. Got my needs taken care of … This was a replacement order for an order place two wks ago that never arrived. FEDEX NEWS: FedEx is committing $5 million to area HBCUs. @TessutiHelpTeam hi I ordered and item on the 24th with express delivery and still nothings around and the shipment number doesn’t work with fedex either. @FedExHelp @FedEx Maybe train your customer service team! @FedEx why don’t you run the bell when you make a delivery. I will come pick my packages up, dang. “Shipments may be impacted even if the origin or destination is not directly impacted by weather due to the transit flows of shipments through our network and the vast weather impacts across the country.”. They choose the worst route for the cargo from Beverly Hills to Memphis to Koeln in Germany to Cologne back to Koeln and then to Israel. @im_shannon_o @FedEx PLEASE let me know if yours actually gets there- mine has changed to scheduled delivery 3 times but has yet to move from the OB location. Thank you, FedEx announced that deliveries could be delayed nationwide after ‘substantial disruptions’ were reported at the Memphis hub. Fedex also operates other hubs primarily for international shipping in places like California and Alaska. The company did not provide its own on-time delivery data, but it said the weather "significantly hampered our ability to pick up and deliver across the U.S. last week and our efforts continue to restore our network to full capacity in the wake of the storm.". FOR SUBSCRIBERS: FedEx surcharges, capacity constraints persist. Did FedEx contact HP to correct the missing info, and HP just told them to suck it up, or did FedEx fail to update the information before it shipped? That allowed FedEx to proactively work with its largest customers “to tell them what’s coming and work with them and try to manage the volume coming in,” he added. Share them here. Leave a message in the comments section! FedEx. Having issues? Never will I understand @amazon decision to eliminate @FedEx deliveries when I had to go around and find my TWO deliveries made by the @amazon drivers in my apartment complex!!! https://t.co/7vnSkvqx3r, Hi, this is Vanessa. MEM - Memphis International Airport Current Conditions. I reach out to your customer service to lodge a complaint and the 2 numbers I had from the truck were the wrong numbers so there what’s nothing “Nicholas” could do. This could be one of several different reasons. They never showed. Can't find what you're looking for? Search. CES 2021 iPhone 12 Best VPN iOS 14 Nintendo Switch … Stan Account (@Tui717) reported 31 minutes ago @FedEx Do I need to fly to Memphis pick to my stuff up? Send your complaints or troubleshoot here: Hello there, FedEx is trying to blame 'no guarantee' on Covid 19 since March 2020. Frustrations? I desperately need my passport! Yea my order is stuck at Clearance Delay thanks to customs too. @FedEx My package is not delivered and it has been more than 8 days. FedEx is committing $5 million to area HBCUs. MEMPHIS, Tenn. — FedEx Express said delivery delays are possible Tuesday after it experienced “substantial disruptions” at the Memphis hub due to … It is unclear how many vaccine doses are affected by shipment delays, … I’ve been waiting on FedEx to deliver my package since Friday. “These potential service disruptions may result in different levels of impact depending on geographic area,” FedEx said in a service alert Tuesday. 13 reviews of FedEx Ship Center "Have your box taped up, bring your own tape or you can purchase a roll for $2.50 - but it ain't free. My apologies for the inconvenience this has caused you. I would like to research. I will pay $500 to ship a $20 package if it means I don’t have to use @FedEx and deal with their awful customer service @FedExHelp. Because I will. Anyone else in the Upstate SC area get a FedEx Shipment notification? #FedEx FedEx Delay 2021-02-23 11:42:34 @ ... UPS WorldPort in Louisville was closed for 24 hours last week and delayed Canadian Pfizer shipments. FYI: @FedEx is awful. Unbelievable! “Fifty percent of (FedEx Express) packages experienced weather-related delays during last week,” ShipMatrix President Satish Jindel said. I will not be placing an order. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com. I tracked my shipment, and it appears there is a clearance delay. I was promised a call & email from your trace team never came, @FedExHelp when i order from a vendor I will make sure they have options on who will delivery.. if only fedex.. So ******* annoying, @FedEx I'm told your money back guarantee is suspended. Amid the inclement weather, FedEx Express has been prioritizing the most urgent shipments first, such as cancer drugs and medical devices for surgeries. Tips?