… 3074 reviews. You may have a problem if I am reading this correct with multiple devices hooked via Bluetooth. @TechnicallyWell, were you able to try it out on your Soundcore. The SoundCore Life 2 are one of the least breathable headphones we’ve tested so far. Thanks for the quick response, @TechnicallyWell. Button Controls. QAR 199.00. For either device to work now, I have first “forget” the device and then re-pair with the Soundcore 2. Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. I got the new speaker a few days ago and still no luck with this issue. IPX7 Waterproof: A waterproof casing protects Life U2 neckband Bluetooth headphones against rain, water, and more. Called the Life U2 Neckband, the device is priced at Rs 2,899 and will be available via Flipkart. Soundcore does not provide refunds for items damaged in transit for non-quality related warranty claims. If I then turn off Bluetooth on my wife’s phone and try to again play music from my phone by turning Bluetooth on, I get the same unsuccessful message. I bet Apple Bluetooth speakers would work perfectly. Play / Pause Press. Price: 3290tk. Soundcore Life U2 Neckband Bluetooth Headphones. Lightweight, smooth, and ergonomically designed for exceptional comfort day in, day out. In addition to this, as soon as I pressed the Bluetooth button on the Soundcore 2, iPhone #2 became disconnected and the music stopped playing. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Dual-EQ Modes.Crystal-Clear Calls. Next track Press and hold for 1 second. •Press and hold the sleep/wake button again until the Apple logo appears on the screen. I’m trying all of the same steps with the new speaker they sent me and the problem persists. Brand: Anker ৳ 2,999.00. Warranties on products are void after having been fully refunded. I did reset the speaker, as instructed, but this did not resolve the issue. The Anker Soundcore Life Q20 doesn’t look radically dissimilar to its siblings that we’ve previously reviewed, like last year’s Soundcore NC. And when you’re in a rush, recharge Life U2 neckband Bluetooth headphones via USB-C for 5 minutes and enjoy 2 hours of playtime.High-Quality Sound: 10 mm drivers (20% larger than ordinary earphones) have a bio-cellulose diaphragm to produce high-detail treble with superior clarity. Soundcore by Anker has launched new set of neckband earphones in the country. I receive the same “Connection unsuccessful. Try a reboot Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). I’ve searched on amazon and this forum but don’t see anyone else describing a similar problem… any ideas? This issue kind of makes the speaker way more trouble than its worth though!]. And are you using a older Soundcore or the Soundcore 2? HI @nigelhealy I don’t think this is normal behavior? holding the power button for 8s to solve the problem. I did as you requested, and here’s how it went: I can reach out to the support address you provided, but wanted to also follow up on your instructions. Spartan, even. Sorry to hear this is giving you trouble. •Press and hold the sleep/wake button. Once the returned item arrives back in Soundcore’s warehouse for inspection, the refund process will begin. As shown in the images, the Bluetooth headphones deliver a classic neckband-style design. The earphones feature neckband design to offer a better fit around the shoulder, making it ideal for home and outdoor workouts. Ah, the world of Bluetooth is finicky! I agree with @zach1 that all of the other Bluetooth speakers I’ve owned allowed you to pair numerous devices (only pairing on the first occasion for a given device) and you could then switch freely between devices from then on. Soundcore Life 2 Active Noise Cancelling Over-Ear Wireless Headphones, Hi-Res Audio, 30-Hour Playtime, CVC Noise Cancellation, BassUp Technology, Memory-Foam Ear Cushions, and Travel Case (Renewed) All quality-related defects on items sold directly by Soundcore or Soundcore’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase. Thanks for the information, @Thomas_Grimes! Copyright © 2021 Anker Technology (UK) Ltd, Click Here to Visit Our All-New Website with Free Shipping to Even More Countries. It’s annoying, because my previous bluetooth speaker from Philips was working OK, so I was able to change the devices without issues while sitting on the couch Philips has got even a standby mode when plugged in to the charger, so I don’t even turned it off and the speaker connected to my devices automaticaly after I were back from work. I had the same results. I can switch from device #1 to device #2, but then cannot go back to device #1 or device #2. Hi @TechnicallyWell , thank you for your help in suggesting some things… I have tried all the steps you shared Just like @Thomas_Grimes I have not gotten this to work properly. Further, I called Anker Support, they didnt give me any steps to try they just told me they were going to send me a brand new speaker. It looks like the phone is trying to connect and then I receive a “unsuccessful” message. The only way to reconnect to the previous device is to fully delete the pairing history, so to do this, I need to hold longer the bluetooth button on the speaker. try again to see if it works? It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. @zach1 and @TechnicallyWell, I actually reached out to the Anker support team via email. Heat is trapped under the ear … Depending on the device sometimes its finicky how you can switch bluetooth connections, but it works at least. Roll over image to zoom in. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation.. How to pair and connect it to a Windows 10 laptop? Anker Soundcore Life U2 Bluetooth Neckband Headphones with 24 H Playtime, 10 mm Drivers, Crystal-Clear Calls with CVC 8.0 Noise Cancelling Mic, USB-C Fast Charging, Foldable & Lightweight Build, Black: Amazon.ca: Electronics In this case, you can try resetting the speaker by sometimes you must turn off bluetooth on the device you’re currently connected to before you can connect to another device… etc). Instead of turning Bluetooth off on your phones, would you please try skipping step 2 (leave your Bluetooth on) to see if it helps? Press the ‘Windows + I’ hotkey to open up the ‘Windows Settings’. Anker Soundcore Life U2 24H Playtime, 10mm Drivers, Crystal-Clear Calls Bluetooth Neckband Headphone. Wireless Earbuds with 4 Microphones, cVc 8.0 Noise Reduction, Graphene Drivers for Clear Sound, USB C, 40H Playtime, IPX7 Waterproof. If I read you correctly, that is normal behavior. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Please be advised that the speaker will auto connected to the last paired device. Quality-related warranty claims on purchases made through Soundcore’s authorized distributors and retailers are handled through Soundcore. The soft and pleather ear padding creates a good seal around your ears, which doesn’t let airflow cool your ears. • Each time you power your Soundcore Life U2, it will automatically connect. Life P2. For step 4, I don’t believe the SoundCore will allow another device to connect while the speaker is currently connected to another phone (hence, the failure on iPhone #1). No luck. Introduction. As example I have the Jaybird X3 bluetooth headphones, and I can switch between devices seamlessly without even turning off bluetooth on the devices I’m switching away from. No luck, @TechnicallyWell. Slide the red slider to turn off the iPhone, and then wait a few seconds. @Thomas_Grimes, sorry for my delayed response as I had some unexpected travel come up. I have it paired to both my laptop and my Android phone and if they both have the Bluetooth turned on it will only register and play from the last paired device. Products sold by Soundcore as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@soundcore.com with your order receipt for confirmation. After some seconds the SoundCore 2 appears in the list. In my experience, once the iPhone fails to connect to a Bluetooth device, it will sometimes keep failing until you exit and restart the Settings app (or “forget” the device, as you found). 24-Hour Playtime. Status: In stock. And when you’re in a rush, recharge Life U2 neckband Bluetooth headphones via USB-C for 5 minutes and enjoy 2 hours of playtime. Hi @Thomas_Grimes, If we want to pair the device with a second device, we For purchases not made directly through Soundcore’s online stores, please contact retailers for refunds. True Wireless Home All True Wireless App Control BassUp technology Liberty Series Life Series Noise Reduction Playtime: 5 Hours Playtime: 5.5 Hours Playtime: 7 Hours Playtime: 8 Hours Playtime: 9 Hours Spirit Series Sports & Exercise Waterproof Wireless Charging I am really curious to hear if anyone at all can switch the speaker to different devices without this issue, especially since I got a brand new speaker from Anker and its still not working, it seems like this could be a more serious product flaw? Let me know how it goes! [Dis-regarding this issue… I like the sound quality a lot and the fact that its waterproof, attractive design, etc. The speaker plays a confirmation sound, the Bluetooth LED lights steady blue and it is connected together with the phone. Thanks for the details! Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. I turn Bluetooth on on another device that has previously been paired with my Soundcore 2 (my wife’s phone, for example.). I can pair it with my PC and then with my android phone. Hi there! Here is their response: We are sorry to know you have connection issues for switching the speaker between different devices. I could have sworn my friend paired their phone to my SoundCore the other day and I switched it back without an issue, but I’ll try it again this evening. I’m having a lot of problems with the SoundCore 2 speaker bluetooth device switching. ● Buyer must provide sufficient proof of purchase ● Soundcore must document what happens when buyers troubleshoot the product ● The defective item’s serial number and/or visible proof depicting the defect are required ● It may be necessary to return the item for quality inspection, ● Order number from online purchases made through Soundcore or Soundcore’s authorized resellers ● Sales invoice ● Dated sales receipt from an authorized Soundcore reseller that shows a description of the product along with its price. Anyone have an issue where you cannot change what device is connected to the soundcore2? Perfect for Home Offices: Each earbud has two microphones with beamforming noise reduction and cVc 8.0 technology for superior vocal enhancement and background-noise suppression. These are available for purchase online at Flipkart. I have the same problem with my Soundcore 2. Soundcore by Anker has launched a new wireless headphone. For quality-related issues, please see below. On both iPhones, I “forgot” the Soundcore 2 in the Bluetooth settings, then left Bluetooth turned on on both phones. I just want to confirm that you’re placing the speaker back into “pairing mode” when switching devices? If it still gives you trouble, feel free to reach out to support@anker.com and one of the techs can look into this for you. The Soundcore Life P2 list for $60 but generally sell for $50. Soundcore Life U2 Neckband Bluetooth Headphones. Switch on BassUp mode … I have tried many times, including turning off bluetooth on the device I’m “leaving” before trying to connect to the new device. need to forget the speaker from the last paired device first. True wireless headphones have become quite popular amongst avid technology users but can be difficult for some to keep in the ears, so the Anker Soundcore Life U2 neckband Bluetooth headphones are positioned as a cost-effective alternative. Sorry about that @Thomas_Grimes, I’ll need to test this out some more. Order : Inbox us and ask any question (24/7 Online) or Call 01719401134. I believe this may have prevented you from reconnecting iPhone #1 once it failed. Hi @zach1, On the sides of the earcups, you’ll find a smattering of buttons. IPX7 Waterproof. Headphones / Wireless Headphone / Anker Soundcore Life U2 Bluetooth Neckband Headphones; Hot. Could you please When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. 24-Hour Playtime: A single charge delivers days of listening. Soundcore Anker Wireless Headphone Life U2 A3212H11 Black Foldable and Lightweight Build Comes with CVC 8.0 Noise Cancelling Mic USB-C Fast Charging Bluetooth-enabled Click to open expanded view. In this point is Soundcore 2 really annoying and I’m considering a return. The Soundcore Life U2 is a pair of budget-friendly and fully featured wireless headphones that measures 6.89 x 5.37 x 1.26 inches and weighs 1.6 ounces. Thank you for your patience! I just did a test with the Anker soundbuds slim. View online or download Soundcore Life U2 User Manual Orders delivered between October 1st and December 31st, 2020 will be returnable through January 31st, 2021. Every other bluetooth speaker/headphones etc from many other manufacturers I’ve used has allowed me to switch which device I’m connected to. And when you’re in a rush, recharge Life U2 neckband Bluetooth headphones via USB-C for 5 minutes and enjoy 2 hours of playtime. I tested this out on the SoundCore 2 and it does seem that the first phone was not able to reconnect without first “forgetting” the speaker in the iPhone’s Bluetooth settings. And when you’re in a rush, recharge Life U2 neckband Bluetooth headphones via USB-C for 5 minutes and enjoy 2 hours of playtime. Utilitarian. 24-Hour Playtime: A single charge delivers days of listening. If the Bluetooth connection ends abruptly before holding down the Bluetooth button, the speaker might be trying to reconnect to the first phone. Make sure “Soundcore 2” is turned on and in range.” message. Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Not sure how to get your Anker product to work properly?. Soundcore Life U2 Pdf User Manuals. Anker Soundcore Life U2 Bluetooth Neckband Headphones. to your last successfully connected device if available. High-Quality Sound. Soundcore Life U2 wireless earphones have launched in India as the latest offering from the accessories company. The issue with this Anker speaker is that the only way to switch between devices you’ve connected it to it is to manually tell your device to “forget” the speaker, then do a fresh re-pair. I pressed and held the Bluetooth button on the Soundcore 2 for 2 seconds, then successfully paired iPhone, Without having turned Bluetooth off on either phone, I then tried to switch the music back to iPhone. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. It’s black. Just like restarting a computer often fixes problems, restarting your iPhone sometimes works wonders: The only way I can ever switch which device the soundcore is connected with is to either do a “fresh pair” (1st time Pair) or to go into bluetooth settings on that device and tell it to “forget” the soundcore 2 , then re-do a fresh pairing to the speaker. This limited warranty provided by the manufacturer in … I press and hold the Bluetooth button on my Soundcore 2 for 2 seconds. Bluetooth versions. A single charge powers 24 hours of listening.USB-C Fast Charging. Anker Soundcore Life U2 Wireless Headphones – Black. I was then no longer able to connect either iPhone to the Soundcore 2. According to the support representative, it seems that we are indeed required to “forget” other devices in order to switch. 24-Hour Playtime: A single charge delivers days of listening. Lets say that I have multiple Bluetooth devices paired on my phone and when I try to switch from my laptop to my phone and the phone is still paired to my truck on the driveway or my soundcore or my clock radio It will not work until I turn all those device off or forget them from my phone. But if I try to reconnect to PC, which was the first device, I just can’t do this. Click on the SoundCore 2. Another serves as the power button and enables you to pair the hea… (E.g. I have been able to change the priority of which device(speaker) turns on simply by it being the last one that I set up the pairing code on for either my phone or my laptop so you may want to give that a try. IPX7 Waterproof: A waterproof casing protects Life U2 neckband Bluetooth headphones against rain, water, and more. Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible. Its impossible to switch the speaker back and forth from devices unless you tell your devices to “forget” the speaker then re-pair it. Incredible Sound Powered By … Others let you turn the ANC. Soundcore Life 2 Vstup do režimu párování Bluetooth, když je funkce Life 2 vypnutá 5” Stiskněte a podržte na 5 sekund Vstup do režimu párování Bluetooth, když je funkce Life 2 zapnutá 3” Stiskněte a podržte na 3 sekundy Rychle bliká modře Režim párování Svítí modře nepřerušovaně (1,5 sekundy) Připojeno k zařízení Warranty claims for product defects expire 90 days after opening a warranty claim. WhatsApp Number: 01719401134 Powered by Discourse, best viewed with JavaScript enabled, SoundCore 2 Issues with Bluetooth Pairing/Switching devices. sometimes we cannot switch the speaker smoothly due to the different It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer. Shipping costs must be covered by buyer in the following situations: ● Returning products for any reason other than a proven defect ● Warranty claims on items taken outside the original country of purchase ● Buyer’s accidental returns ● Returning personal items ● Returning items claimed to have defects but found by Soundcore quality control to be in working condition ● Returning defective items using international shipping ● Costs associated with unauthorized returns (any returns made outside of the approved warranty process), ● Products without sufficient proof of purchase ● Lost or stolen products ● Items that have expired their warranty period ● Non quality-related issues (after 30 days of purchase) ● Free products ● Repairs through 3rd parties ● Damage from outside sources ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) ● Purchases from illegitimate resource, ● Loss of data incurred from use of Soundcore products ● Returning personal items sent to Soundcore. Thank you and we are looking forward to hearing from you. I know this feature is important to you and I know Anker wants you to be completely satisfied with your purchase, so feel free to either reply to your email with Anker support or visit the refund information page to discuss your options. However, In step 4, before attempting to reconnect iPhone #1, would you mind holding the Bluetooth button on the speaker so it enters pairing mode first and then try to have iPhone #1 reconnect? I think it’s time to abandon the sinking ship that is Apple. A single charge delivers days of listening. Simultaneously connect two devices to Life U2 neckband Bluetooth headphones via Bluetooth 5.0 and effortlessly switch between the two. Sometimes clearing the cache inside your Bluetooth settings helps when having Bluetooth issues. Some of these allow you to adjust the volume and control playback. This is done by pressing the Bluetooth button for 2 seconds. 03 EN. This appears to be a feature flaw on an otherwise good product. Soundcore has an Extended Holiday Returns Policy for 2020. 3ÓLife U2. Anker Soundcore Life U2 Bluetooth Neckband Headphones with 24H Playtime, 10 mm Drivers, Crystal-Clear Calls with CVC 8.0 Noise Cancelling Mic, USB-C Fast Charging, Foldable(Renewed) $31.99 (4) Works and looks like new and backed by the Amazon Renewed Guarantee Playing music from my phone, sounds great. • Soundcore Life U2 can only play music on one mobile device at a time. Hi @TechnicallyWell, I’m having the same issue, even when I press the Bluetooth button for 2 seconds. Anker Soundcore Life U2 Bluetooth Neckband Headphones with 24 H Playtime, 10 mm Drivers, Crystal-Clear Calls with CVC 8.0 Noise Cancelling Mic, USB-C Fast Charging, Foldable & Lightweight Build Part Number: A3212011 ● Returns must include all accessories ● Items must include original packaging ● For non-quality related warranty claims, the buyer is responsible for shipping costs ● For non-quality related warranty claims, Soundcore refunds the cost of purchasing the product itself ● Returns may be rejected if product does not meet the above requirements. If I turn the Bluetooth off on the device that is playing or power the device off it will work fine. QAR 199.00. offer will expire by. But here is were it gets interesting. I can bluetooth pair it to all of my devices fine, but if I ever want to switch which device the speaker is connected to, the speaker will not connect to that other device even if I’ve previously paired the speaker to it. Anker Soundcore Life U2 Bluetooth Neckband Earphones. When returning items with a prepaid shipping label provided by Soundcore, Soundcore takes responsibility for any damage or loss incurred in transit. They are called Soundcore Life U2 and come with a price tag of ₹2,899/- ($39.99).